Refunds

The brief kundali PDF is free, so there is nothing to refund on it. UPI is charged only once, for the detailed kundali PDF of a specific chart. This page explains exactly when you get your money back.

The 7-day window

If you bought a detailed kundali PDF and it did not meet expectations, email support@drishtara.com within 7 days of the purchase with the Razorpay payment id and the chart id. No long explanation required — refund requests inside that window are granted, not argued with. We refund through the original Razorpay payment; it reaches your UPI account in the usual Razorpay timeline (a few working days).

If checkout succeeded but the PDF failed

First, retry the download from your library or the chart's PDF page. Retrying uses the existing entitlement and does not create a second Razorpay charge. If the retry still fails, email support with the payment id — we will either restore the download or refund in full, your choice.

Charged twice for one order

Duplicate webhook deliveries must not create extra purchases. If you were charged twice for the same order, contact support with both payment ids and the duplicate is refunded — you do not need to wait out the 7-day window for this; we fix billing errors whenever we hear about them.

After 7 days

The report is a delivered digital good, so past the window the default is no refund. But "default" is not "never": if something is genuinely wrong — a chart that disagrees with the published calculation profile, an entitlement that vanished — write to us and we will make it right. See the Contact page for how to report a chart problem.

App Store and Play Store purchases

Purchases made inside the iOS or Android app are refunded through Apple or Google, not this website. Website refunds cover only Razorpay / UPI payments made on drishtara.com.

Home · Free kundali · Pricing · Contact